Last updated: [Insert Date]
Red Glasses Neurodevelopmental Services respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you contact us, use our website or access our assessment services.
Information We May Collect
Depending on your interaction with us, we may collect:
- Your name, contact details and date of birth
- Information provided when making an enquiry or booking an assessment
- Relevant developmental, educational, medical and family history
- Information provided through questionnaires or assessment forms
- Clinical notes, assessment findings and diagnostic reports
- Correspondence between you and our team
- Payment and invoicing information
- Website usage and technical information where applicable
Some of the information we process may be considered special category data, including health and medical information.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Arrange and manage appointments
- Conduct autism and ADHD assessments
- Prepare clinical reports and recommendations
- Provide feedback and post-diagnostic guidance
- Communicate with you about your care
- Process payments and invoices
- Maintain appropriate clinical and administrative records
- Meet professional, regulatory and legal obligations
- Improve the quality and operation of our services
We only use personal information where we have a lawful basis to do so.
Sharing Your Information
Your information will not be sold or used for unrelated commercial purposes.
Where appropriate and with the necessary authority or consent, information such as diagnostic reports may be shared with your GP, healthcare professionals, educational settings or other relevant services.
We may also share information where required by law, safeguarding responsibilities or professional obligations.
How We Protect Your Information
We take appropriate measures to protect personal and clinical information from unauthorised access, loss, misuse or disclosure.
Access to confidential information is limited to individuals who require it for legitimate clinical or administrative purposes.
How Long We Keep Your Information
Clinical and administrative records are retained in line with applicable professional, legal and regulatory requirements.
Specific retention periods may vary depending on the type of record and the age of the individual receiving services.
Your Data Protection Rights
Under UK data protection law, you may have rights including the right to:
- Request access to your personal information
- Ask for inaccurate information to be corrected
- Request deletion of information in certain circumstances
- Request restriction of processing
- Object to certain uses of your information
- Request transfer of your information where applicable
- Withdraw consent where processing relies on consent
Some rights may be limited where we are required to retain clinical records or process information for legal or professional reasons.
Children and Young People
Where services are provided to children or young people, we handle their personal information with particular care. Information may be obtained from parents, carers, educational settings or other professionals where appropriate to the assessment.
Website Enquiries
Information submitted through website contact or booking forms will be used to respond to your enquiry and manage your request.
Please avoid sending unnecessary sensitive information through general website forms unless requested by our team.
Contact Us
If you have questions about how your personal information is handled, please contact:
Red Glasses Neurodevelopmental Services
Email: [Insert Email]
Telephone: [Insert Number]
Address: [Insert Address]
You also have the right to raise concerns with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.